Return and Cancellation Policy

At Bidiamonds, we operate solely as a platform connecting buyers with suppliers. Each supplier has its own return and cancellation policies, which are outlined in the offer details. All returns, exchanges, or cancellations are handled directly between you (the customer) and the supplier after you have received the product and the supplier's contact information. Below are the steps to follow in case of returns or cancellations:

1. Contact the Supplier After Receiving the Product:
   If you wish to return or cancel your order after receiving the product, you will find the supplier's contact information provided with the product delivery. Each supplier has its own terms, including return periods and conditions for accepting returns or cancellations, which are detailed in the offer page.

2. Inform Bidiamonds Immediately:
   Once you have received the product and initiated contact with the supplier for a return or cancellation, please inform Bidiamonds immediately by emailing us at support@bidiamonds.com. We need to be aware of the process to update the order status in our system.

3. Halt Shipment If Possible:
   If you have not yet received the product and wish to cancel the order, please contact us at support@bidiamonds.com as soon as possible. If the product has not yet shipped, we will attempt to halt the shipment and notify the supplier on your behalf. Once the product has been shipped, the return or cancellation will follow the supplier’s policy.

4. Supplier-Specific Policies:
   Each supplier determines their own return shipping costs and conditions. It is important to review the supplier's return and cancellation policies carefully before making a purchase, as these details are listed on the product offer page.

5. Responsibility:
   After the shipment has been initiated or the product has been received, all further actions regarding the return, exchange, or cancellation will be handled directly between you and the supplier. Bidiamonds is not responsible for the products, shipping, or any disputes between the customer and the supplier.

International Differences in Return Policies

Please be aware that return and cancellation policies may vary depending on your country of residence due to local regulations. Customers in the United States, Europe, and the United Kingdom may have different consumer protection rights related to returns and cancellations, which will be reflected in the individual supplier's terms. Be sure to review these terms carefully before purchasing.

For any questions or concerns regarding your rights based on your location, feel free to contact us at support@bidiamonds.com.

Note: Return periods, conditions, and fees are subject to each supplier's specific terms, which are provided on the product offer page.

Contact Information:
If you need further assistance, please contact us:
Email: support@bidiamonds.com
Phone: +1(442) 327-1907